Terms and Conditions

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These terms and conditions of business constitute a contract of agreement between Helping Bees Pty Ltd, their customers & clients, which is binding while engaging Helping Bees Pty Ltd for their services

• Helping Bees Pty Ltd will obtain all necessary KYC documentation, ensure police checks and eligibility of working rights from their employees before engaging them in any service (these documents cannot be shared with anyone due to privacy)
• Helping Bees Pty Ltd and their employees are fully covered by Public Liability Insurance

• If, for any reason, the client is not satisfied with the quality of service, then they must report it within 12 hours of the service being completed.
• The report will be assessed and if Helping Bees Pty Ltd decides that the quality of work is not upto the company's expectations, then the cleaners will return to complefe the job
• Helping Bees Pty Ltd may engage their partner company in certain services where Helping Bees Pty Ltd will be accountable to provide the agreed service and insurance as applicable

• Payment terms are strictly 7 days from the invoice date.  A late payment fee and/or interest at 12% pa may be applied to any late payments.  
• Any expenses, costs or disbursements incurred in the recovery of outstanding payment, including debt collection agency fees, administration fees, interest, legal or court costs, are borne by the client.
• In certain cases, it may need to pay an agreed fees in advance to confirm the booking for the service.
• Full payment is due at the completion of the job and can be made by either cash, EFT or online payment. If paying by EFT or online payment, please send through a successful screenshot of the transaction page or show the team manager.

2 Business days notice must be given before a client can cancel a scheduled service. Failure to give sufficient notice will result in a charge of 50% of the agreed service fee for the booked clean. Less than 1 Business day's notice before a client cancels a scheduled service will result in the charge of 100% of the agreed service fee for the booked clean.