Terms and conditions common to all service provided by us

---

These terms and conditions of business constitute a contract of agreement between Helping Bees Pty Ltd, their customers & clients, which is binding while engaging Helping Bees Pty Ltd for their services

• Helping Bees Pty Ltd will obtain all necessary KYC documentation, ensure police checks and eligibility of working rights from their employees before engaging them in any service (these documents cannot be shared with anyone due to privacy)
• Helping Bees Pty Ltd and their employees are fully covered by Public Liability Insurance

The client must refrain from privately hiring the cleaner for a period of 12 months after the contract ends without paying a referral fee or without a written mutual agreement.

• If, for any reason, the client is not satisfied with the quality of service, then they must report it within 12 hours of the service being completed.
• The report will be assessed and if Helping Bees Pty Ltd decides that the quality of work is not upto the company's expectations, then the cleaners will return to complefe the job
• Helping Bees Pty Ltd may engage their partner company in certain services where Helping Bees Pty Ltd will be accountable to provide the agreed service and insurance as applicable
• We do not take any responsibility for any parking fines incurred during the job. These will be payable by you.

• Payment terms are strictly 7 days from the invoice date.  A late payment fee and/or interest at 12% pa may be applied to any late payments.  
• Any expenses, costs or disbursements incurred in the recovery of outstanding payment, including debt collection agency fees, administration fees, interest, legal or court costs, are borne by the client.
• In certain cases, it may need to pay an agreed fees in advance to confirm the booking for the service.
• Full payment is due at the completion of the job and can be made by either cash, EFT or online payment. If paying by EFT or online payment, please send through a successful screenshot of the transaction page or show the team manager.

2 Business days notice must be given before a client can cancel a scheduled service. Failure to give sufficient notice will result in a charge of 50% of the agreed service fee for the booked clean. Less than 1 Business day's notice before a client cancels a scheduled service will result in the charge of 100% of the agreed service fee for the booked clean.

• The client must ensure the premises provide a safe, compliant, and hazard-free working environment for our employees and contractors at all times.
• If you have pets, please make sure they’re safely secured so our team can work without disruption.”
• Please ensure all areas are free from clutter to allow full access to surfaces and enable efficient and effective service delivery.

• Our employees or contractors are asked to take before-and-after photos of the site for our audit and quality purposes. We may use some pictures in our social advertisements. let us know if you have objections.
• Cleaners will not climb or use ladders to reach unsafe heights. Reasonable height is assessed by the cleaner to ensure the safety of all parties.
• Clients must provide access to the property on the service day. If absent, a key must be provided. Failure to grant access without notice incurs a lock-out fee of 100% of the service cost.
• All vomit and feces must be cleared before our arrival, unless biohazard cleaning is included in the service quote.

• Ensure all items are packed prior to removal (unless packing is included).
• Provide safe and reasonable access at pickup and delivery locations.
• Secure parking for the removalist vehicle.
• Be available on-site during the move or provide a designated representative.
• The goods to be removed and/or stored are your own property, or the goods are your property free of any legal charge
• Any claim for loss or damage must be made in writing within 48 hours of job completion.
• Claims will be assessed fairly and reasonably on a case-by-case basis.

• Our price includes insurance for all your belongings whilst in our possession.
• The Removalist will not be liable for: Damage to items packed by the Client, Loss or damage due to unforeseeable delays (e.g., weather, traffic), Damage to items of fragile or high-value nature not disclosed in advance
• Any claim for loss or damage must be made in writing within 48 hours of job completion.
• Claims will be assessed fairly and reasonably on a case-by-case basis.